Terms and Conditions of Use

Please read carefully the different conditions of use of The Crystal House before browsing the pages. By accessing The Crystal House , you accept without reserve the present conditions.

Terms of use :

The Shop The Crystal House site (https://The-Crystal-House.com) is offered in several different web languages, including HTML, HTML5, Javascript and CSS.

For reasons of user-friendliness and graphics, we recommend you to use modern browsers.

The The Crystal House team strives to ensure the reliability of the information and to update the websites as reliably as possible.

However, omissions or errors may occur; the Internet user must therefore ensure the accuracy of the information and report any changes to the site if he/she deems it useful.

The The Crystal House store is in no way responsible for the use made of the information in question. The same applies to any direct or indirect damage that may result from it.


The https://The-Crystal-House.com website may ask the user to accept cookies. This is for statistical and display purposes. A cookie is a piece of information placed on your hard disk by the server of the site you are visiting. It contains various data stored on your computer. It is contained in a simple text file. A server accesses this file to read it and save the information.

And many parts of The The Crystal HouseShop will not work without accepting cookies.


The https://The-Crystal-House.com website may offer links to other resources available on the Internet or to other websites. The The Crystal House store cannot control the sites linked to these sites.

The The Crystal House store therefore does not guarantee the availability of these sites and external sources. The The Crystal House store cannot be held responsible for the damage resulting from the contents of these sites or external sources, whatever their nature.

The same applies to all information, products or services offered as well as to the use that can be made of them. It is up to the Internet user to respect the conditions of use and to take into consideration the risks linked to this use, which are therefore entirely at his expense.

Furthermore, it is forbidden to create a hypertext link to The Crystal House without the express, explicit and prior authorization of The Crystal House. This applies to users, subscribers and visitors to the websites in question.

If a person wishes to create a hyperlink to The Crystal House, he or she must send an e-mail to The Crystal House using the address accessible on the site.

This e-mail must contain a request to set up a hyperlink. The Crystal House can accept or refuse this request of hyperlink without justification.

Services Provided:

The The Crystal House store strives to provide the most accurate information possible on the https://The-Crystal-House.com site. All The Crystal House activities and information about The Crystal House are presented on our website at https://The-Crystal-House.com.

The information appearing on the https://The-Crystal-House.com site is not exhaustive and the photos appearing on The The Crystal House Shop site are not contractual.

In fact, they are provided subject to the modifications which could be brought after their setting on line. Moreover, all the information indicated on the site https://The-Crystal-House.com are given as an indication, and are thus likely to change or evolve.

Contractual limitation of the data:

The information contained in the store The The Crystal House is as precise as possible and is updated regularly. However, The The Crystal House store can contain inaccuracies or errors. If you notice any inaccuracies or errors, please report them by sending an e-mail to Contact@The-Crystal-House.com.

In your e-mail, please describe the situation as precisely as possible (for example, indicate the URL of the page in question, from which machine you visit The The Crystal House Shop and with which Internet browser).

Any content downloaded from The Crystal House is done so at the risk of the user who downloaded it and who is solely responsible for this content. The Crystal House is not responsible for any damage to your computer system or loss of data that may result from such downloading, and you will be solely responsible for any such damage.

Furthermore, the user of The Crystal House undertakes to access the site using correct equipment, i.e. free of viruses and malicious software and with a functioning browser. And the hyperlinks created on The Crystal House to other resources.

Intellectual Property:

All the contents of the present site https://The-Crystal-House.com are the exclusive property of the company The Crystal House. This includes graphics, images, texts, videos, animations, sounds, logos, gifs and icons as well as their formatting with the exception of trademarks, logos or contents belonging to other partner companies or authors, and this, in a non-limitative way.

It is forbidden to reproduce, distribute, modify, adapt, retransmit or publish, even partially, these different elements without the express written agreement of The Crystal House.

These representations and/or reproductions, whatever the process, constitute a counterfeit which will be sanctioned. Failure to comply with this prohibition constitutes an infringement that may incur the civil and criminal liability of the person who has committed the infringement. Moreover, The Crystal House may take legal action against this person.


The present conditions are governed by Delaware law. Indeed, any dispute or litigation that may arise from the interpretation or execution of these conditions shall be under the exclusive jurisdiction of the courts of the company's registered office. English will therefore be the reference language for the settlement of any disputes.

Personal data:

You are not required to provide any personal data when visiting The Crystal House.

General terms of sale :


The present general conditions of sale of this page apply to all the sales concluded on The Crystal House by the means of the Internet site https://The-Crystal-House.com.


Shopify's automatic registration systems shall be considered as proof of the nature and content of the order. The Crystal House shall confirm acceptance of the order to the customer at the e-mail address that the latter has provided.

The sale will be considered concluded as from the validation by The Crystal House of the payment of the order. This means from the date of validation of the payment for the orders settled on line by bank card. In any case, The Crystal House reserves the right to refuse or cancel any order from a customer for whom there would be a suspicion of fraud or with whom there would be a dispute relating to the payment of a previous order.


When our offers and their prices are visible on the site, they are valid. The availability indicated at the time of the consultation of the site by the customer remains dependent on the state of the stock at The Crystal House and especially at the suppliers of course.

To carry out the catalog of sale of The Crystal House, we work with data bases. These are enriched according to the information communicated by our suppliers. This database contains more than a hundred articles and not all of them are stored in our warehouse. What makes that the offer of The Crystal House is then conditioned to the availability of the articles at the suppliers.

In the event of a definitive shortage of an article at our suppliers, the suppression of this article of our offer of sale is envisaged. A new order within a certain period of time remains possible in other cases.

In case of unavailability of an article that has been ordered, an e-mail is sent to inform the customer about the article(s) concerned.

When placing the order a link to the delivery time will be displayed. There will also be an acknowledgement of order that will be sent by email to communicate an indicative delivery time to customers.

This time is calculated based on the availability of the item, the delivery time and the mode of transport selected by the customer.

Whether it is at the time of the order or 24 hours after, that is to say before the expedition of the order, the customer can cancel his order.

Particularities :

Articles in pre-order

On The Crystal House, articles to be published are offered on https://The-Crystal-House.com in Preorder. This means that it is possible to reserve one or several articles. This reservation must correspond to a date. This date of release will be announced by The Crystal House at the time of the opening of the phase of reservation. The opening date of the reservations can be changed at any time by The Crystal House. The Crystal House is solely responsible for the marketing of these pre-order items.

The Crystal House will endeavour to dispatch the items to customers who have made their reservation to the extent of the stock provided by the supplier for the day of release as soon as the date of definitive release for sale is reached.


The prices indicated on The Crystal House are in euros (€) and are considered net, excluding shipping costs. These prices include the price of the products, the cost of processing, the cost of handling and the cost of packaging. At any time without notice, these prices are subject to change.

The items will be invoiced on the basis of the price that was in effect at the time the order was placed. All orders will therefore be invoiced in Euros (€) and payable in Euros (€). If there are customs fees or local taxes, these fees remain the responsibility of the recipient.


The shipping costs correspond to the cost of delivery. These costs also include a participation to the preparation and postage costs. Grouping all the items on a single order allows you to pay only once the shipping costs. However, customs fees or local taxes may apply to several different items in the same order. This can be explained by the fact that even if the delivery fees are paid in one go, the delivery can be done in several parts for different items of the same order. This is due to the fact that some items leave from different warehouses.

It should also be noted that it is not possible to combine two or more separate orders into one order. Therefore, shipping costs will be charged for each order even if these orders were placed by the same person on the same date with the same delivery address.


The payment method offers a maximum of security guarantees. To pay, it is necessary to use a bank card or a private card that it is a Visa card, a Eurocard or a Mastercard directly on the site in the form of payment proposed at the time of the process of order (seizure made safe by encoding SSL).

In this form, you will be asked to fill in the type of credit card, the number of this card, without any space between the numbers, the validity date and finally the control number which is located on the back of your card. No banking information is transmitted via The Crystal House as explained in the privacy policy https://The-Crystal-House.com/policies/privacy-policy

Consequently, payment by bank card is perfectly secure and your order is recorded and validated as soon as the payment is electrically accepted by your bank.


It is possible to deliver at home as well as in a relay point. The time of preparation of the parcel to which is added the time of routing is included in the delivery time. The Crystal House delivers in the whole world. But it is possible that certain articles cannot be forwarded everywhere. It is preferable to contact The Crystal House by email at Contact@The-Crystal-House.com in case of doubt. An email explaining the different steps of the order follow-up will be sent.

The delivery time can be up to 20 days due to the current situation. This time is counted from the receipt of the email confirming the shipment of the order. This delivery time does not always include the preparation time for some items. The delivery time announced by the delivery service is not binding on The Crystal House if this time is exceeded. However, the team responsible for customer service will do its best to satisfy The Crystal House's customers.



The articles supplied by https://The-Crystal-House.com are new and guaranteed conform and without defect. These articles are identical to the articles of the traditional trade. They come from the whole of the publishers and suppliers who are referred.

In the event that an item is defective or not in conformity, you have 14 working days to make a request for an exchange or a refund from the moment you receive the items. If the fourteen (14) day period expires on a Saturday or Sunday or a holiday, the possibility of exchange or refund will be extended until the next business day.

To benefit from this, you must return the new or unused items in their original packaging, in their entirety, intact, accompanied by any accessories, instructions and documentation, i.e. imperatively in its original cellophane packaging and with the corresponding invoice.

Before proceeding with this return, it is preferable to send proof of the defect(s) via photos to the email address Contact@The-Crystal-House.com.

When exercising the right of withdrawal, The Crystal House is obliged to reimburse the amount(s) paid by the customer, without charge, except for the return costs. These return costs are to be paid by the customer and will almost always be abroad. This will result in a certain cost of return that we wish to emphasize. The refund in question will be due within a maximum of 14 working days from the date of receipt of the package or packages that have been returned.

You will be responsible for the return shipping costs.

First of all, no COD shipment will be accepted for any reason whatsoever. Secondly, as stated in the returns and refunds policy, if you have not yet received your refund, please check your bank account again first.

Next, contact your credit card issuer, as there may be a delay before your refund is officially posted. Next, contact your bank. There is often a processing time required before a refund is posted.

If after completing all of these steps you have not received your refund, please contact us at Contact@The-Crystal-House.com. We will make sure it is in our system. Again, we are sorry to ask for these steps but we want to provide maximum attention to your requests. And we lose time when the request is not preceded by certain verification steps. This time, we obviously wish to allocate it to the maximum attention provided to the requests we receive.


The transfer of property of the products to the benefit of the purchaser, will be carried out only after complete payment of the price by this last, and this whatever the date of delivery of the aforementioned products. On the other hand, the transfer of the risks of loss and deterioration of the products will be carried out only after delivery and reception of the said products by the purchaser.


The Crystal House is the producer and owner of all or part of the databases making up this site. By accessing this site, the customer acknowledges that the data making it up is legally protected, and is prohibited from extracting, reusing, storing, reproducing, representing or preserving, directly or indirectly, on any type of medium, by any means and in any form whatsoever, all or a qualitatively or quantitatively substantial part of the content of the databases appearing on the site that he/she accesses.


The descriptions of the products present in the databases of https://The-Crystal-House.com have been entered according to the information communicated by the publishers. The Crystal House is not responsible for the contents of the works and will not be able to see its responsibility engaged with regard to the purchaser. The responsibility of The Crystal House cannot be sought in the event of the occurrence of a case of absolute necessity (strike, flood, fire...).

The products offered comply with the Hong Kong law in force. The Crystal House declines any responsibility if the delivered article does not respect the legislation of the country of delivery (censorship, prohibition of a title or an author...). The Crystal House is not responsible for the contents of the sites on which hypertext links can return starting from its own site.


All the clauses appearing in the present general sales conditions, as well as all the purchase and sale operations referred to therein, will be subject to the law of Hong Kong.


The present general conditions of sale as well as the price lists are expressly approved and accepted by the purchaser, who declares and recognizes to have a perfect knowledge of them, and gives up, of this fact, to prevail itself of any contradictory document and, in particular, its own general conditions of purchase, the act of purchase involving acceptance of the present general conditions of sale.

The present conditions are modifiable at any time without notice by The Crystal House - Update of the general conditions of sale on November 18, 2021.